Please read our FAQ before sending us an email.

We ship to:

  • Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla)
  • Andorra
  • Mainland Portugal
  • Europe: Germany, France, Belgium, Austria, Luxembourg, Netherlands, Sweden, Ireland, Italy, Greece, Denmark and Switzerland

For shipping to other EU countries, please contact us at: [email protected].

Please see our shipping policy for more details.

No, we do not currently offer the option to pick up orders at our office.

We accept credit and debit cards (Visa, MasterCard, American Express) through Stripe, bank transfer and Google Payments.

Orders are processed within 1-3 business days. Shipping time within Spain is 48-72 hours. You will receive an email with a tracking number once your order has been shipped.

At PURNATURA, we want you to be satisfied with your purchases. If not, you can request an exchange or return within 14 calendar days of receiving your order.
 
  • Returns due to error or defect: We will cover the return and exchange costs.
  • Returns for other reasons: The customer assumes the cost of shipping and the product must be in perfect condition.
 
More information click here

Yes, you will receive a tracking number via email once your order has shipped. You can track your order on the carrier's website.

Visit our page https://purnatura.es/nosotros/

At Purnatura, we select products that align with our philosophy of life. We thoroughly evaluate each item for its environmental impact and effectiveness, ensuring that they are healthy, sustainable and responsible. We work with small batches of artisanal products made with natural ingredients and zero-waste practices. All of our products have corresponding certifications to ensure that you get exactly what you are looking for.

  • Register on our website.
  • Add products to cart.
  • Select the type of shipping.
  • Choose your payment method.
  • Complete the order. You will receive a confirmation email.

You can enter your coupon in the cart or during checkout in the corresponding field.

If you have forgotten your password, select “Forgot your password?” on the login page and follow the instructions to receive a reset email.

We strive to minimize our environmental impact by using recyclable packaging materials and efficient shipping methods. We are continually working to improve our sustainability practices.

Yes, many of our products are vegan and all Our products are cruelty-free. Each product has detailed information about its characteristics to help you make an informed decision.

If you need to cancel or modify your order, please contact us as soon as possible (Whatsapp or [email protected]). We will do our best to accommodate your request before the order is processed and shipped.

Yes, we offer loyalty programs and discounts for our regular customers. Sign up for our newsletter and follow us on social media to stay up to date with our promotions.

Product availability is displayed on each item page. If a product is out of stock, you will see a notice in its description.

We offer free shipping on orders over a certain amount. Please see our shipping policy for more details on conditions and requirements.